Refund Policy

1. Introduction

At CryptoInsight, we strive to provide high-quality cryptocurrency analysis, educational content, and services. This Refund Policy outlines our procedures and guidelines for refunds related to our premium services, subscriptions, and products. By purchasing or subscribing to any of our paid services, you agree to the terms of this Refund Policy.

2. Scope of Policy

This Refund Policy applies to the following services and products offered by CryptoInsight:

• Premium content subscriptions
• Cryptocurrency analysis reports
• Educational courses and webinars
• Consulting services
• Digital products

Please note that free content and services provided on our website are not subject to this Refund Policy.

3. Subscription Services

3.1 Trial Periods

Some of our subscription services may offer a free trial period. If you cancel your subscription during the trial period, you will not be charged for the subscription.

3.2 Subscription Cancellations

You may cancel your subscription at any time by logging into your account or contacting our customer support team. When you cancel a subscription:

• Your subscription will remain active until the end of the current billing period
• You will not be charged for future billing periods
• No refunds will be issued for the current billing period unless otherwise specified in this policy

3.3 Subscription Refunds

After the initial 14-day period, subscription fees are generally non-refundable. However, we may consider partial refunds in exceptional circumstances at our sole discretion.

4. One-Time Purchases

4.1 Digital Products

For digital products such as reports, guides, or e-books:

• We offer a 7-day refund period from the date of purchase
• To be eligible for a refund, you must provide a valid reason for your dissatisfaction with the product
• Products that have been substantially downloaded, accessed, or used may not be eligible for a refund

4.2 Educational Courses and Webinars

For pre-recorded educational courses:

• We offer a 7-day refund period from the date of purchase
• If you have completed more than 25% of the course, you may not be eligible for a full refund
• Partial refunds may be offered based on the percentage of the course accessed

For live webinars and events:

• Cancellations made at least 48 hours before the scheduled event are eligible for a full refund
• Cancellations made less than 48 hours before the event may be eligible for a partial refund or credit toward future events
• No refunds are provided after the event has taken place

4.3 Consulting Services

For consulting services:

• Cancellations made at least 72 hours before the scheduled service are eligible for a full refund
• Cancellations made less than 72 hours before the service may be subject to a cancellation fee of up to 50% of the service cost
• For ongoing consulting arrangements, refunds will be prorated based on services already delivered

5. Refund Process

5.1 How to Request a Refund

To request a refund, please contact our customer support team through one of the following methods:

• Email: refunds@cryptoinsight.com
• Contact form on our website
• Phone: +1 (279) 983-5926 during business hours

5.2 Information Required

When requesting a refund, please provide the following information:

• Your full name and email address associated with your account
• Date of purchase
• Order number or transaction ID (if available)
• Name of the product or service for which you are requesting a refund
• Reason for the refund request

5.3 Processing Time

We will process refund requests within 5-7 business days of receiving all required information. The time it takes for the refund to appear in your account depends on your payment method and financial institution, typically 3-10 business days.

6. Refund Methods

Refunds will be issued using the same payment method used for the original purchase:

• Credit/Debit Card: Refunded to the same card used for purchase
• PayPal: Refunded to your PayPal account
• Cryptocurrency: Refunded in the same cryptocurrency used for the original payment, based on the current market value at the time of processing the refund

In some cases, we may issue refunds as account credits that can be used for future purchases on our platform.

7. Exceptions

7.1 Technical Issues

If you experience technical issues that significantly impair your ability to access or use our paid services, please contact our support team immediately. We will work to resolve the issue and may extend your subscription period or provide a partial refund if the issue cannot be resolved in a timely manner.

7.2 Service Discontinuation

If we discontinue a service or product that you have paid for, you may be entitled to a prorated refund for the unused portion of your subscription or purchase.

7.3 Unauthorized Charges

If you believe you have been charged incorrectly or without authorization, please contact us immediately. We will investigate the issue and process a refund if appropriate.

8. Non-Refundable Items

The following items and situations are generally not eligible for refunds:

• Services that have been fully delivered or completed
• Personalized or custom content created specifically for you
• Subscriptions that have been active for more than 14 days (except in special circumstances)
• Products or services clearly marked as non-refundable at the time of purchase
• Services canceled after the refund eligibility period has expired

9. Promotional Offers and Discounts

For services or products purchased with promotional offers, discounts, or special pricing:

• Refunds will be based on the actual amount paid, not the regular price
• Items purchased as part of a bundle may be refunded at a prorated value
• Some promotional offers may have specific refund terms that will be disclosed at the time of purchase

10. Abuse Prevention

To prevent abuse of our refund policy, we reserve the right to:

• Track refund patterns and deny refunds to users with excessive refund requests
• Limit or revoke access to content or services that have been refunded
• Require detailed explanations for refund requests
• Suspend or terminate accounts that show patterns of abuse

11. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically to stay informed about our refund procedures.

12. Contact Us